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Please note, we cannot accept returns unless you have kept the original packaging and are able to repackage the item securely using this. When making a return you must send the item using a fully tracked delivery service and appropriate insurance as we will not be held responsible for items missing or damaged on their return journey. If you wish to make a return you must inform us in writing within 30 days of making your order. Returns for items in perfect condition can be made within 30 days of your initial order. Please allow 10 – 12 workings days for International Delivery.įor more information, please visit our Christmas Delivery Dates page. Unframed print will be with you within 3 working days.After this point we cannot refund or replace the missing items.Īll of our frames are made to order, when purchasing please note that framed prints can take up to three weeks to arrive from the date of purchase. Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS).įor any missing items or issue with delivery you have 28 days with which to contact us to discuss. However, if we notice the address is incomplete, we will contact you before dispatch. We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend. If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed. If this is the case you will be refunded. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. We will offer a replacement or refund the cost of the item. Please wait for our instructions before returning the item to us.įor faulty items please return the goods to us within 14 days with receipt. A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please photograph the damaged item and email us, we will discuss options. If any item arrives damaged please contact us immediately and keep the item and packaging used. **Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you** If you’d like to see other prints while you’re here that’s great, simply advise us in advance via email to: or call us on 02 This refers to collection from the Print Club Studio address. If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out.

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Once the artwork has been received we will issue you a refund minus the original shipping fee.įor full international delivery charges please see table below: Delivery Destinationįree on orders over £90 (£9.50 if under £90)Īustria, Belgium, Germany, Luxembourg, and NetherlandsĬzech Republic, France, Hungary, Italy, Monaco, Slovakia and SloveniaĪustralia, New Zealand, China, Hong Kong, Singapore and Japan If you wish to return any artwork you are responsible for returning the print on a tracked service. Print Club London has no control over these charges and bears no responsibility.įramed artwork cannot be shipped internationally. Additional charges must be paid by the customer. Please note that shipment to non-UK countries may be subject to import duties and tax. Shipping to non-UK countries will be sent via UK Mail overseas parcel services. Please allow 10 to 12 working days for international delivery.

Please get in touch if you require a parcel to arrive by a certain date: In this case we will advise you of a delivery date.

Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In some cases where items are made to order, delivery may take longer than usual.

In this case we will contact you beforehand to arrange a suitable delivery date. For large or heavy items or parcels we may use UPS. UK items will be sent via DPD/Royal Mail with next day delivery once ready to ship and the relevant level of insurance and proof of purchase. We aim to have all unframed print orders delivered within 3 working days.